How We Work
We work with many high profile brands and have high levels of quality control throughout the business from the development stage, through production to final delivery to ensure all goods are consistent with brand guidelines and meet the very highest standard required. We offer both a fully bespoke offering where goods are made to order or we can re-label or re-package to ensure all aspects of the product are fully brand compliant.
GMD take a two stage approach which includes our design team and our Product R&D team to ensure design and products are current and relevant
- Researching all the current fashion trends from the high street and online.
- Creating new & Innovative designs
- Keeping up to date with all the recent decoration techniques available
- Making sure they are up to date with current client’s brand guidelines.
- Create a product range based on the design
Product R & D
- Researching for new and exciting products to add in to our range.
- We ensure these products are compliant with all relevant testing
- Ensure the product will be cost effective
- Keeping up with ‘On trend’ products
- Liaise with our factories for any exciting new and different decoration techniques
- Improve on existing products to keep them relevant in todays market.
When working with GMD we like to keep things as simple as possible from the initial contact from the final delivery. We use a stream line process so we ensure the experience of working with GMD is as enjoyable and productive as possible. Please get in contact if there is any new projects we can help with.
We believe in great communication and outstanding after sales support
GMD believe in having an open dialogue with our clients as well as our factories right from the first enquiry to ensure clarity and build confidence in a working relationship.
We aim to deliver this by continuing to do the following:
- Appoint an individual account manager to see through every aspect of your project
- Open dialogue via email , phone, virtual and physical meetings.
- We will supply factory audits and testing reports when requested.
- Constant contact with our factories to make sure projects are chased regularly so we can give the most up to date information.
- Updates for each project and the status of each element Design, quote, order process, sampling and product delivery.
- We will tailor the way we process your account to follow the process you require from when the order is placed such as sampling, delivery instructions and invoicing.
- Offer the same level of communication and services after the order has been closed to ensure we continue to build the working relationship.
GMD have offered a seamless and professional service in providing LDO service teams with their new range of uniform.
From our initial meeting, Robert has made every effort to ensure that all of our design, production and timeline requirements were met. Making the journey from Cardiff to London to meet us in person and has continued to exceed expectations and provide great customer service throughout the process. Our new team uniform looks fantastic.
This has been a very positive experience for us and we would not hesitate to use GMD in the future, they come highly recommended.
Ethos Farm / London Designer Outlet (LDO)
“Our experience working with GMD has been very much a positive one. Quick lead times with fit for
purpose product and efficient account management. GMD's professionalism and problem solving
ability is refreshing. Thank you for making the process a pleasant experience”
Children In Need
Working with GMD on various items of merchandise has been a pain-free process. From start to finish the communication is excellent. They listen to your thoughts and never try to sell to you an item which won’t work for your business.
I am a Buyer who has worked with GMD for over 14 Years and throughout the time working with them they have remained dedicated to achieving an excellence service. As a company they strive to find solutions together and work in unison with the company they are working for. I feel I have complete transparency with GMD and they are fast at responding to emails.
GMD offer a design service which is excellent. The design team are efficient in working with the Buyer to create fantastic ranges All round a great company to work with.
'Blackpool Pleasure Beach is proud to work with Global Merchandise Design. They are helpful, reliable and deliveries are always on time. Good relationships with suppliers are essential and GMD are always happy to go above and beyond to meet our needs. Working with them is a Pleasure!'
Blackpool Pleasure Beach
In the few years that we have been working with GMD they have been a pleasure to deal with. They are efficient, knowledgeable, helpful and have consistently produced a range of items of good quality. We have built a trusting relationship with them and look forward to producing more great items with them in the future.